Managing at FSCJ Certificate Program

The purpose of the Managing at FSCJ certificate program is to better equip participants with tools to be effective managers as they supervise the day-to-day operations of staff and faculty. This competency-based program is designed for current managers, as well as any employee interested in management, to provide effective manager training in a student-centered, diverse environment. Participants will develop skills needed to serve as a manager and learn skills that are directly applicable to supervision.

Foundations of Management

This course covers College Governance, pertinent rules and regulations and the Administrative Procedure Manual (APM). Additionally, this course will cover the employee life cycle as we review how to fill a vacant position through orientation, leave requests, performance management and termination/retirement. This course will also demonstrate how to use PeopleSoft technology to successfully access manager and employee functions from time sheets to travel reimbursements.

Cultural Sensitivities

Managing employees in a multicultural workforce is not merely being aware that there are multiple cultures in your department, but it is also about the demonstration of behaviors, attitudes, and values related to culture differences. In addition, it is about upholding policies related to diversity and managing employees in a way that allows all to work cross-culturally. This course examines the competencies needed to manage with cultural sensitivity. The course will draw upon the College’s Values, focusing on “Respect for Diversity”.

Emotional Intelligence

Emotional intelligence (EI or EQ) refers to one's ability to effectively manage their emotions and maintain relationships. It requires effective communication and understanding of other people. Participants will identify their emotional intelligence level, define the term emotional intelligence, and participate in activities and best practices to increase emotional intelligence.

Organizational Communication

Effective communication is central to workplace productivity, collaboration, relationship building, and morale. Participants of this course will gain verbal, nonverbal, written communication, and active listening skills necessary for organizational management.

Decision Making

Decision making is a central aspect of management. This process is shared by stakeholders, administrators, and business partners. Understanding how decisions are made is paramount to being able to predict, guide, and improve the process. While some decisions are general, others require extensive thought and analysis. This training will prepare managers for becoming a better intuitive decision maker. In addition, the course devotes attention to some of the challenges and risks that can impact this process.

Coaching and Employee Development

Just as athletes need coaches to help them stay motivated and improve their game, employees need coaches to help them grow and develop in their careers. Due to the positive impact that employee development and motivation has on productivity and work quality, it is critical that managers fulfill this coaching role for their employees. In this training, managers will learn how to coach, mentor, and empower employees with support and motivational practices to help employees succeed. The class draws on research and key principles that can apply in the workplace.

Conflict Resolution

Conflict is an inevitable part of all human relationships, and workplace relationships are no exception. However, if managed correctly, conflict can be positive and productive. In this training, managers will learn conflict management strategies that will help them prevent and resolve employee conflicts. Additionally, learners will gain tools necessary to effectively handle workplace bullying.

Team Development

No matter how many staff members one supervises, team development is one of the key responsibilities of any manager. In this training, managers will gain the tools necessary to develop highly productive teams by recruiting the right people, developing trust among employees, creating synergy, and effectively managing each phase of team development.

Resource Management

Resources are the organization’s asset. Managing resources to meet incoming demands can be a manager’s biggest challenge. Managers must have proper solutions in place to efficiently plan, prioritize and allocate resources to ensure delivery of key initiatives. Departments must maintain agility to maximize utilization, optimize and reallocate resources, and consider departmental needs. This training will focus on how to obtain, manage, and allocate resources.

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