The Office of Training and Organizational Development proposes a certification program tailored to fit administrative professionals. The purpose of the program is to develop our administrative professionals for growth and advancement. The program consists of a mixture of topics related to technology, communication, and interpersonal skills.
Career Path: Strategies for Success
Strategic Professional Development Capstone
|CORE COURSES (Choose 8 Hours)|
Be an Owl: Tips on Effective Business Writing
Being an Effective Team Member
How to Communicate With Your Boss
Pests: What They Are and How They Invade Your Time
|ELECTIVE COURSES (Choose 4 Hours)|
Dealing with Difficult People
Purchasing Guidelines and Requirements
Managing a Multi-Generational Workforce
Resiliency: Secrets of Successful Employees
Civility: Professionalism in the Workplace
Creating & Using Project Plans for Beginners
To successfully complete the program, the staff member must:
The following steps share how to log into myLearning, register for classes, and view registered classes.
How to access myLearning
How to register for classes in myLearning
How to view completed classes in myLearning
As an administrative professional, part of your job may be to construct business communication such as letters, memos, email, or some kind of social media communication. This responsibility requires effective communication with co-workers and perhaps outside stakeholders. Conveying information efficiently is an important skill. This module provides helpful information and resources to understand basic business writing.
Team building has been recognized by many organizations as a key factor in providing quality service and remaining competitive in today’s market. The strongest team members can contribute in significant ways to their employer’s profitability. By improving their own productivity while contributing creative ideas, team members play a key role in helping to retain customers as well as talented team members. This interactive seminar focuses on the individual responsibility of each team member and their effectiveness. The facilitator will define the purpose and characteristics of teams, discuss individual behaviors that contribute or detract from team success, and discuss specific tips and techniques to be a more effective team member.
This course contains topics aligned with career success. It offers assessments to help you discover your strengths and traits which can help to make informed decisions regarding your career path. Participants will learn skills such as resilience and how to grow in their current role and future career. Employees can apply these strategies while moving onward and upward in the workplace.
There are several best practices related to working with superiors. Some include analysis of personality, analysis of communication style, being loyal, and problem solving skills. This course focuses on strategies for fostering positive working relationships with an important person in the office; your boss.
Time is precious. This is especially true for administrative professionals. In a world where every second counts, administrative assistants often challenged by time constraints. Imagine being able to create more time? How would this help you to be effective? Would you be willing make a slight change to your routine in order to gain time? If so, this is the course for you! You will learn how to navigate through time-drains and create strategies that can stop them.
This is the capstone course for the Administrative Assistant Certification program. The course offers a variety of activities for career development Participants will update their resume, participate in a mock interview. Research professional development opportunities, and provide a program reflection. It is a good wrap up to the certification program in which participants will prepare for their next career opportunity.