Administrative Assistant Certificate


The Office of Training and Organizational Development proposes a certification program tailored to fit administrative professionals. The purpose of the program is to develop our administrative professionals for growth and advancement. The program consists of a mixture of topics related to technology, communication, and interpersonal skills.

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  • Curriculum

    Cornerstone Hours Capstone Hours
    PD 4063
    Career Path: Strategies for Success
    4 PD 6808
    Strategic Professional Development Capstone
    CORE COURSES (Choose 8 Hours)
    Course Hours Course Hours
    PD 4066
    Be an Owl: Tips on Effective Business Writing
    4 PD 5180
    Being an Effective Team Member
    PD 4065
    How to Communicate With Your Boss
    4 PD 5166
    Pests: What They Are and How They Invade Your Time
    ELECTIVE COURSES (Choose 4 Hours)
    Course Hours Course Hours
    PD 4042
    Dealing with Difficult People
    1.5 PD 9018
    Purchasing Guidelines and Requirements
    PD 5167
    Managing a Multi-Generational Workforce
    1 PD 5116
    Resiliency: Secrets of Successful Employees
    PD 5165
    Civility: Professionalism in the Workplace
    1 PD 5162
    Creating & Using Project Plans for Beginners
    PD 6402
    Conflict Management
    1 PD 5080
    Business Etiquette
    PD 1066
    2 PD 1022
    PD 1117
    Office 365
    2 PD 1023
    Advanced Excel
  • Completion Requirements

    To successfully complete the program, the staff member must:

    • Complete 8 hours of Core courses
    • Complete 4 hours of Electives
    • Complete the 8 hours of Required courses (Note: All coursework must be complete before the Capstone Course)
  • How to Enroll

    The following steps share how to log into myLearning, register for classes, and view registered classes.

    How to access myLearning

    1. Log into
    2. Click on the Employees Tab.
    3. Click on myLearning under Quicklinks.
    4. Log in using your FSCJ credentials.
    5. Alternatively, you can navigate to and log in using your FSCJ credentials.

    How to register for classes in myLearning

    1. Click on the Learning Library tab within myLearning
    2. Browse through the courses or use the search bar and filtering options to locate the class that you want.
    3. Click on the course card and select “Enroll.”
    4. If you are registering for a Live Training, you will also have to click identify the specific session that you want and click “Register” on that session.

    How to view completed classes in myLearning

    1. Access the myLearning page.
    2. Scroll down to the “Completed” section. This section lists all courses that you have successfully completed.

Required & Core Course Descriptions

Be An Owl: Tips on Effective Business Writing

PD 4066
As an administrative professional, part of your job may be to construct business communication such as letters, memos, email, or some kind of social media communication. This responsibility requires effective communication with co-workers and perhaps outside stakeholders. Conveying information efficiently is an important skill. This module provides helpful information and resources to understand basic business writing.

Being an Effective Team Member

PD 5180
Team building has been recognized by many organizations as a key factor in providing quality service and remaining competitive in today’s market. The strongest team members can contribute in significant ways to their employer’s profitability. By improving their own productivity while contributing creative ideas, team members play a key role in helping to retain customers as well as talented team members. This interactive seminar focuses on the individual responsibility of each team member and their effectiveness. The facilitator will define the purpose and characteristics of teams, discuss individual behaviors that contribute or detract from team success, and discuss specific tips and techniques to be a more effective team member.

Career Path: Strategies for Success

PD 4063
This course contains topics aligned with career success. It offers assessments to help you discover your strengths and traits which can help to make informed decisions regarding your career path. Participants will learn skills such as resilience and how to grow in their current role and future career. Employees can apply these strategies while moving onward and upward in the workplace.

How to Communicate With Your Boss

PD 4065
There are several best practices related to working with superiors. Some include analysis of personality, analysis of communication style, being loyal, and problem solving skills. This course focuses on strategies for fostering positive working relationships with an important person in the office; your boss.

Pests: What They Are and How They Invade Your Time

PD 5166
Time is precious. This is especially true for administrative professionals. In a world where every second counts, administrative assistants often challenged by time constraints. Imagine being able to create more time? How would this help you to be effective? Would you be willing make a slight change to your routine in order to gain time? If so, this is the course for you! You will learn how to navigate through time-drains and create strategies that can stop them.

Strategic Professional Development

PD 6808
This is the capstone course for the Administrative Assistant Certification program. The course offers a variety of activities for career development Participants will update their resume, participate in a mock interview. Research professional development opportunities, and provide a program reflection. It is a good wrap up to the certification program in which participants will prepare for their next career opportunity.