Communications Certificate

Overview

The Communications Certificate Program is a collaborative program designed by Training and Organizational Development with contributions from the Professional Development Advisory Committee. The purpose of the program is to provide professional development focused on improving communication to foster inclusion, empathy, and relational work and learning environments. This self-paced program is designed as an open access program. Upon completion, the participant will receive a certificate.

Program

To successfully complete the program, the staff member must complete the following requirements:

* 10 hours of required courses
* 10 hours of elective courses

REQUIRED COURSES (10 HOURS)
Course Hours Course Hours
AFPD 5236
Communication Improved Conflict Reduced
1 AFPD 5876
Collaborating With Colleagues
1
AFPD 6806
Effective Communication
2 AFPD 5217
How To Present and Build Effective Presentations
2
AFPD 4085
Introduction to Marketing and Communications
2 AFPD 4631
Physical Communications: Mail and Print Shop
1
AFPD 4084
Web Communication and Procedures
1    
ELECTIVE COURSES (10 HOURS)
Course Hours Course Hours
AFPD 5081
Anger Management
1 AFPD 5080
Business Etiquette
2
AFPD 5060
Communicating Effectively Through Interactions
2 AFPD 7610
Conflict Management and Deescalation Techniques
2
AFPD 4020
Enhancing Communications Skills Within the College
2 AFPD 4042
Dealing with Difficult People
2
AFPD 3112
Escape the Dull Classroom: Tools to Engage Your Students
2 AFPD 5232
Emotional Intelligence - Management Certificate
3
AFPD 5220
Organizational Communication
5 AFPD 5228
Tips for Creating Presentations
2
AFPD 3801
Tools to Facilitate Collaboration
2 AFPD 5178
Understanding Emotional Intelligence
1
AFPD 5180
Being an Effective Team Member
1 AFPD 5155
Universal Design in Learning
2
AFPD 4065
How To Communicate With Your Boss
4    

Courses

ANGER MANAGEMENT

AFPD 5081
This course counts for 1 non-credit hour of professional development toward the One Percent Salary Incentive. Anger is a completely normal, usually healthy, human emotion. This workshop helps participants understand common styles of expressing anger such as passive, aggressive and passive/ aggressive. It also explores more effective means of expressing anger and how to respond effectively to other people’s anger.

Being an Effective Team Member

AFPD 5180
Team building has been recognized by many organizations as a key factor for providing quality service and remaining competitive in today's market. The strongest team members can contribute in significant ways to their employer's profitability. By improving their own productivity while contributing creative ideas, team members play a key role in helping to retain customers as well as talented team members. This workshop focuses on the purpose of teams, characteristics and individual behaviors that contribute or distract from team success.

BUSINESS ETIQUETTE

AFPD 5080
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. What is business etiquette and what are the potential problems for workplaces that ignore this expectation? This presentation will review skills that staff in all work settings must learn to successfully navigate. Best practices for telephone, cell phone and email communication are reviewed. Dressing for success and avoiding cross-cultural pitfalls are discussed. Professionalism is the key and we will discuss how to successfully achieve this outcome.

COLLABORATING WITH COLLEAGUES

AFPD 5876
This course counts for 1 non-credit hour of professional development toward the One Percent Salary Incentive. This training provides ways to improve collaboration with colleagues. Participants will explore how to get the most out of collaboration.

COMMUNICATION IMPROVED CONFLICT REDUCED

AFPD 5236
This course counts for 1 non-credit hour of professional development toward the One Percent Salary Incentive. Effective communication is essential not only for our professional life but for our personal life as well. This interactive Professional Development Training workshop focuses on non-verbal communication, active listening and barriers to effective communication. The workshop will explore how we can learn to effectively resolve conflicts more productively and prevent conflict from occurring with greater understanding of our conflict styles and methods of communication.

CONFLICT MANAGEMENT AND DE-ESCALATION TECHNIQUES

AFPD 7610
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. This training prepares participants to serve students who may be upset or disgruntled. Through interactive role plays, participants learn positive and appropriate methods to handle these challenging situations.

DEALING WITH DIFFICULT PEOPLE

AFPD 4042
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. What is the best approach for dealing with a difficult individual or situation? Join us for the interactive session as we discuss different types of difficult people. We will identify different types of behavior and how to constructively handle situations for a more positive outcome.

Effective Communication

AFPD 6806
This online course counts toward 2 hours of professional development. It is an overview of how to communicate more effectively verbally and electronically, and it is designed to strengthen your knowledge of verbal communication and digital forms like email, Skype, WebEx and Collaborate. As more of our communication becomes electronic, how we talk and present ourselves through email and electronic meetings is more important than ever.

EMOTIONAL INTELLIGENCE - Management Certificate

AFPD 5232
This course counts for 3 non-credit hours of professional development toward the One Percent Salary Incentive. Emotional intelligence (EI or EQ) refers to one's ability to effectively manage their emotions and maintain relationships. It requires effective communication and understanding of other people. Participants will identify their emotional intelligence level, define the term emotional intelligence, and participate in activities and best practices to increase emotional intelligence.

ENHANCING COMMUNICATION SKILLS WITHIN THE COMMUNITY COLLEGE

AFPD 4020
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. Learn how to use positive communication to improve your interactions. In this workshop participants, will learn how to enrich verbal and non-verbal communication as well as learn some tips on positive phone and email communication.

ESCAPE THE DULL CLASSROOM: TOOLS TO ENGAGE YOUR STUDENTS

AFPD 3112
This course counts for 1.5 non-credit hours of professional development toward the One Percent Salary Incentive. Learn to use new online tools to enhance your presence in the classroom (face-to-face and online) and how to create and implement an escape game in your classroom with a simple kit from your campus Library and Learning Commons.

How To Communicate With Your Boss

AFPD 4065
There are several best practices related to working with superiors. Some include analysis of personality, analysis of communication style, being loyal, and problem solving skills. This course focuses on strategies for fostering positive working relationships with an important person in the office; your boss.

HOW TO PRESENT AND BUILD EFFECTIVE PRESENTATIONS

AFPD 5217
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. This course will help you overcome your fear of speaking and provide tips on creating professional presentations. If you are tired of sitting in the crowd and are ready to stand in front, sign up for this course and start preparing for your moment to shine! Please bring upcoming presentation topics you need help with.

Introduction to Marketing and Communications

AFPD 4085
This course is an introduction to marketing and communications here at the college, what is expected of us, and how best to follow the procedures laid out by the Marketing and Communications Department. Learn more about branding, signage, appropriate logo use and how to create approved FSCJ content.

ORGANIZATIONAL COMMUNICATION

AFPD 5220
This course will explore several areas of communication including verbal, nonverbal, listening, and written communication. Participants will also learn ways to run effective meetings and communicate across the organization.

Physical Communications: Mail and Print Shop

AFPD 3478
This online course counts toward 1 hour of professional development. Learn effective ways to use the physical communication methods available at FSCJ like mail, interoffice mail, and package delivery within the college. Learn the procedures and processes of the mail room and print shop.

STUDENT SUCCESS CASE STUDIES AND CONVERSATIONS

AFPD 7594
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. Imagine a day of walk-in student traffic where you are faced with situations as varied as the students themselves. How do you respond to their particular issues while always maximizing the opportunity to connect with the individual student? In this workshop we will review scenarios, role play, case studies, and together share conversations about how to best serve students.

TIPS FOR CREATING PRESENTATIONS

AFPD 5228
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. Even if you have great content, it still needs to be presented in a manner that captures and engages the audience. Come learn some basic tips and techniques to make sure your next presentation creates buzz not boredom.

TOOLS TO FACILITATE COLLABORATION

AFPD 3801
This course counts for 2 non-credit hours of professional development toward the One Percent Salary Incentive. Synchronous and asynchronous tools to promote student collaboration for face-to-face, hybrid, or online courses. Project management tools, such as Trello, can assist students in managing all aspects of collaborating on large group projects asynchronously. Peer review or peer assessment can take place asynchronously through Voice Thread, software that allows participants to engage in personalized discussions. Also, students can initiate synchronous meetings from remote locations with Appear.in, a video chat tool that allows anyone to share his/her screen and requires no account.

UNDERSTANDING EMOTIONAL INTELLIGENCE

AFPD 5178
This course counts for 1 non-credit hour of professional development toward the One Percent Salary Incentive. Studies show that success in the workplace does not necessarily depend on an individual's IQ but more often their EQ or Emotional Quotient. This workshop reviews the importance of understanding your emotional intelligence, and the difference between your EQ and IQ. It also reviews the five basic emotional competencies and strategies for enhancing them.

WEB COMMUNICATIONS AND PROCEDURES

AFPD 4084
This course counts for 1 non-credit hour of professional development. This course covers the rules and procedures for websites laid out by the FSCJ Web team. Learn about FSCJ.edu, how to get things on the website, and other information you need to understand how the College handles websites and communications.


How Do I Enroll?

"Course Tracking Sheet"